You may cancel the ride through a Call or a Whatsapp Message, which will be processed accordingly and reverted.
The total amount refunded will depend on the time of cancellation and length of the ride.
CANCELLATION TIME & FEES
Within 2 Days of Booking
10% or ₹2000, whichever is higher
(If Reporting Date is on or after 7 Days)
50% of Booking Amount
(If Reporting Date is within 7 days)
After 2 Days of Booking
50% of the Booking Amount
(If Reporting Date is more or equal to 7 Days)
100% of the Booking Amount
(If Reporting Date is within 7 Days)
NON-REFUNDABLE RIDE CANCELLATIONS
You can book some rides at a discounted, non-refundable price. If this option is available for your ride, we’ll let you know at the time of booking.
There are no credits/refunds issued for early returns except when the request has been made early to shorten the ride and the such request has been accepted in the Services, as defined in the Terms of Service.
Extras, half of any delivery, protection plan, and young driver fee costs are always refunded if a trip is canceled.
For any rides where a trip modification is requested after the free cancellation period has ended, the cancellation policy and any associated fees from before the modification will apply.
If you want to cancel a booked trip, you must notify as soon as possible. If you fail to cancel and don't show up for the ride after an hour of the trip's start time, it will be considered as a no-show.
Extras, protection plans, half of any delivery fee, and driver fee costs are always refunded if you fail to show up for the trip. We retain half of the delivery fee amount, if and as applicable.
Please go through our Policies and reach us out for any clarification.